Meet Cathy DeYoung, a dedicated Account Executive at Blustream, passionate about customer engagement and excited to explore new markets.
Discover how brands in 2025 will move beyond customer satisfaction to create delight through personalized, data-driven, and emotionally engaging...
Meet Jane Price, Blustream's VP of Product Marketing, and learn about her role, projects, and interests that drive Blustream's growth and innovation.
Optimize customer retention by integrating Product Experience strategies. Learn how to maintain long-term engagement and transform first-time buyers...
Discover three strategies to boost customer lifetime value in 2025 through personalization, digital-first support, and engaging product experiences....
While many businesses focus on customer satisfaction, there is a growing realization that the real key to long-term success lies in customer delight.
The post-purchase phase of the customer experience journey is often overlooked, yet it is one of the most critical stages for fostering customer...
Discover key insights and takeaways from GROW and SubSummit on customer retention strategies and the power of data-driven engagement.
Automated messaging is a powerful solution that helps organizations streamline their communication processes and enhance customer engagement.
Navigate CBD communication regulations with Blustream's next-gen messaging solution. Increase customer retention and compliance while enhancing...
How exactly does post-sale service drive conversions and increase revenue? Let's break it down.
Transforming the music industry with AI and SMS technology, learn how Bertrand's Music reduced churn by 15% and increased revenue through...
Learn how the power of personalized after-sale journeys and Product Ownership AI can drive customer retention, revenue, and loyalty.
Discover how Blustream is pioneering Product Ownership with advanced AI tools and personalized experiences, leading to unparalleled loyalty,...
Discover the importance of personalized product ownership experiences in the fast-paced digital age and how Blustream can help businesses build...
Blustream's intelligent, adaptive messaging platform harnesses zero-party data to deliver personalized experiences that create lasting customer...
Discover how traditional personalization tactics fall short in building meaningful customer relationships, and why it's time to embrace zero-party...
In today's landscape, having a great product isn't enough to create lifetime relationships. It's time to consider how technology can help.
With unique expectations and familiarity with technology, personalized messaging becomes crucial in captivating and retaining Gen Z loyalty.
We highlight 6 amazing brands on Shopify to deliver ideas you can use to get more 5-star product reviews like the pros.
Learn how to improve customer retention rates and increase profits for your business with these 5 proven strategies from Blustream.
Discover effective ways to handle negative reviews & boost positive feedback for your business.
In today’s increasingly digital landscape, online ratings and reviews are one of the top factors influencing purchase decisions, second only to...
Remembering the customer's experience not only in the pre-sale atmosphere, but in the context of after the sale, can take your customer from being a...
Niche businesses want to connect with their customers, but in major marketplaces like Amazon, that often feels impossible.
Discover the power of SMS marketing to increase customer retention and boost revenue with Blustream.
The pandemic pushed retailers, and the technology companies that serve them, to think about new ways to engage & serve customers across the board.
Imagine if you could be by your pet parents' side as they bring home their new furry, scaled, or feathered friend?
Sending new pet owners timely, specific pet care information after the sale can make all the difference.
By leveraging data to deliver personalized content to pet owners, your business can become a trusted "go-to" source for pet care.
Product usage data is the key to unlocking revenue & retention for brands selling physical products – from customer satisfaction to cross-sell and...
Early Access to New Platform Allows Companies Selling Physical Products to Leverage Product Usage Data.
In this post, we'll outline considerations you should make before choosing an SMS platform and the similarities and differences between the platforms.
Here are the top 15 terms every marketing and customer experience (CX) pro should know before building out an after-sale product engagement strategy.
Blustream enables marketers to leverage first-party data throughout the product lifecycle by collecting data from the product itself.
The secret to successful recurring revenue in 2024? Increasing customer retention and referrals. Here's how with Blustream.
Customer engagement shouldn't stop after the initial sale. Here are four ways businesses can redefine customer engagement in 2024.
Through after-sale product engagement, businesses can use purchased products to strengthen their customer relationships.
Blustream’s after-sale product engagement platform creates unprecedented, high-value brand-to-customer relationships following the sale.
Brands have the opportunity to create a high-value after-sale connection, providing the right information at exactly the right time for their...
The product is what fuels the customer experience following the sale, and just like the customer lifecycle, products also have a post-sale lifecycle.
Brands can create post-sale product touchpoints using content at their fingertips to drive engagement between the consumer and their product.
In 2021, IoT capabilities will enhance the connection between the brand and the buyer, creating a new surge of innovation for physical goods.
Retailers can now leverage data from purchased products to strengthen relationships and deliver better customer experiences.
Once a customer reaches the end of the sales journey, nurturing the after-sale customer experience is the key to maintaining long-term customer...
Physical goods have the opportunity to transcend traditional boundaries, as smart-connected products are ushering in a new era of improved customer...
Leveraging real-world data from the product provides continuous knowledge to the brand, so the brand can give their customer ongoing, unprecedented...
In a recent study, 34 percent of leading businesses said their customer journey was a top priority. Here's how to build long-standing customer...
With today’s available real-world-data from sensors, time, the weather, and user-feedback on mobile apps, companies can offer full customer lifecycle...
As brands work toward implementing better remarketing tactics and customer engagement, they should make it a priority to understand who their...
In today’s retail landscape, there’s no courting the customer. However, brands now have the chance to create a valuable relationship with their...
Customer-centricity is an approach that emphasizes customer satisfaction at all stages of the customer experience. If you want to avoid the pitfalls...
Companies should use real-world data to help them communicate with their customers and make the right recommendations at the right time. Doing so...
Brands and companies need ongoing after-sale customer engagement strategies to regain a direct connection with their customers or they may lose them...