Product usage data is the key to unlocking revenue & retention for brands selling physical products – from customer satisfaction to cross-sell and...
What Is After-Sale Product Engagement?
Through after-sale product engagement, businesses can use purchased products to strengthen their customer relationships.
Increased Retention. There’s a reason why we’re called “churn-busters!” After-sale product engagement has shown a significant increase in retention, resulting in three times the Lifetime Value (LTV) for customers.
New Cross-Sell Opportunities. With product touchpoints, including cross-sell and up-sell opportunities, sent at exactly the right time, businesses can see 30 percent increases in revenue and profits.
Real-time Product Data. Gone are the days when a product leaves the shelf and the brand has no idea if the customer is using it. With after-sale product engagement, CMOs and product managers can future-proof their product strategies based on real-world data captured directly from the after-sale experience.
- Engage with your customers using personalized product touchpoints to develop incredible experiences to increase retention.
- Decrease your customer churn and increase profits while simultaneously reducing high re-marketing budgets.
- Access real-time visibility into product usage and customer experience to inform future campaigns.
- Ready to create excellent customer experiences? Blustream connects you with your customers at the right time, every time.
Click here to download our After-Sale Product Engagement whitepaper and get started on your journey to a more connected customer experience.