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About us

We're on a mission to make every customer your best customer

BluStream provides an omnichannel connection that guides customers through ownership, making it easy for brands to foster loyalty and drive retention.

about-hero
Our Story

It started with a cracked guitar

When BluStream CEO Ken Rapp’s beloved Taylor Guitar cracked, he was understandably upset. But it sparked a key question: What if every product could maintain a dialogue with its owner, offering hyper personalized support for usage, maintenance, and enjoyment? 

Connected Customers :

Connected customers deliver real business value across your organization

2x
LTV

Buy again

+30%
Retention

Stay longer

-30%
Support Costs

Cost less

+30%
Revenue

From cross-sell
Meet the Team

The future of PX is built by us

We're not just building a platform; we're building a new way for brands to understand, support, and delight their customers.

Tyler Craig

CRO

SaaS sales leader with deep product experience. Ex-Minim, Dyn, and Oracle executive. Manchester Community Music School Board Member.

   

Michael Gordon

VP of Product

Technology leader with deep expertise in cloud, mobile, and edge technologies. Aerospace and software engineer.

   

Emily Lagasse

VP of Marketing

Marketing expert with intense commitment to building businesses. Entrepreneur and business leader. Former Founder of several companies.

   

Jane Price

VP of Product Marketing

Marketing leader with deep experience driving growth at data-driven B2B and B2C tech brands, including TripAdvisor, Care.com and MathWorks.

   

Ken Rapp

CEO

Ex-Accelrys and VelQuest executive. Life Science top 100 Innovator. Zenie Foundation trustee, WPI Investment Committee and mentor.

   

Damien Steiger

VP of Software Development

Experienced agile software leader with demonstrated ability to lead teams. Former technical leader from Kinduct CGI and others.

   

Clients

Every day we’re helping great brands create lifelong connections with their customers

  • York Athletics
  • taylor-logo
  • bakit-logo
  • Drink Wholesome
  • cigars-international-logo
  • Trokie
  • Dr Fossums
  • Bertrands Music
  • Montana Dog Food
  • Blue Shark
  • ted_brown_music_logo-min
Blustream in the News

Key coverage of our product experience solutions

Ready to transform your product experience?

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