Blustream Experiences Explosive Growth, Solidifying the Need for After-Sale Product Experience.
How to Connect to Your Customers With After-Sale Product Engagement
Blustream’s after-sale product engagement platform creates unprecedented, high-value brand-to-customer relationships following the sale.
- Onboard – where consumers learn about breaking in their product and improving their utilization with it
- Enjoy – where consumers use and enjoy their product and the product performs as expected
- Maintain – where consumers either maintain care for their product directly from the brand and their recommendations or use third-party service providers to keep their products performing optimally
Companies that have a connected experience with their customers following the sale create new cross-sell/up-sell revenue-generating opportunities. These brands can sway customers pre-sale by promoting the after-sale experience and then stay connected with after-sale product engagement. It’s a win-win for brands ready to connect with the customers throughout the pre-and-post product lifecycle.
The Blustream Difference
Blustream’s after-sale product engagement platform offers companies an easy-to-use SaaS-based product touchpoint engine that creates unprecedented, high-value brand-to-customer relationships.
Brands can leverage this engagement by managing product touchpoints with data that triggers personalized actions through tips, alerts, and purchase recommendations, resulting in:
- Better customer experiences measured in excellent CSAT and NPS scores
- Higher retention and lower churn measured in higher multiples of Lifetime Value
- Increased revenue and profits from relevant cross-sell and up-sell opportunities and significantly lower cost of sales
- Insight into conversation rates of notifications, alerts, and purchase recommendations, all on one dashboard
- Stronger future product strategies based on real-world-data captured directly from the after-sale customer experience.
Blustream connects companies with their customers through after-sale product engagement. We help companies with the transition into the e-commerce world to stand out among competitors by reaching consumers right from the start of product ownership.
The brands that go the distance will take advantage of the after-sale space and digitally transform how they know exactly where customers’ products are in their lifecycle journey. This will drive customer lifetime value and forge relationships that are connected, loyal, and more profitable for years to come.
Blustream creates these touchpoints with an end-to-end solution that can help bring products to life through after-sale engagement.
Schedule a demo to learn how Blustream can immediately connect you with your customers. Get started today!