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Care and Maintenance 

Turn maintenance moments into brand loyalty opportunities

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Is product neglect cutting your customer relationships short?

BluStream PX transforms maintenance from an afterthought into an engaging experience, delivering personalized care reminders and instructions

  • Every product needs care
    Even premium products fail when proper care is overlooked, shortening product life and eroding customer relationships.
  • Stay ahead of problems
    A study by Consumer Reports found that 55% of product returns are due to poor maintenance rather than actual defects, costing manufacturers over $100 billion annually in preventable warranty claims.
  • How do I...?
    When customers open your package, consumers are at peak excitement—but without guidance, that enthusiasm quickly fades.
  • Share knowledge and tips
    Maintenance instructions buried in manuals are rarely followed, leading to preventable product failures and disappointed customers.
BluStream PX customers

92%+

Platform connection rate

30%

Higher retention

-30%

Decreased support costs

2x

Growth in LTV

Build confidence, extend product life and grow relationships with BluStream PX

Helpful care reminders that build relationships

According to Harvard Business Review, companies that implement proactive care and support communication programs see a 42% reduction in service costs and report 18% higher customer satisfaction scores. 

  • Tracks individual product usage patterns to determine optimal timing for care reminders—whether it's string changes, cleaning methods, or seasonal maintenance.
  • Delivering perfectly timed guidance, to ensure products remain in peak condition throughout their lifecycle.

 

Personalized Care Instructions

Different usage demands different care. BluStream PX tailors maintenance instructions based on how each customer actually uses your product, delivering guidance that reflects real-world conditions.

  • Help customers understand not just what maintenance to perform, but why it matters to product performance.
  • Deliver seasonal guidance that anticipates environmental factors affecting product performance.
  • Build confidence and loyalty with care instructions matched to their skill level and usage patterns.

 

Proactive Problem Prevention

Identify and address issues before they cause product failure. BluStream PX Analytics give you real-time insights into valuable usage data so you can: 

  • Pinpoint issues early and jump in to help.
  • Easily modify or add journeys to deliver guidance or tips that help customers resolve minor problems before they escalate.
  • Reduces support costs while building customer confidence.

 

"We saw an immediate return on investment with Blustream, and expect a 10x return this year. The power of BlueStream PX was felt within three months, with both significant increases in revenue and increased satisfaction from our renters."

How it works

At the heart of BluStream PX® is patent-pending technology that’s proven to increase engagement.

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AI-Driven Journey Design

BluStream PX analyzes your products and care requirements to create personalized journeys that deliver support, right when they need it.

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PX AI Engine

Our patent-pending technology determines the perfect timing for care reminders based on individual usage patterns, environmental factors, and product specifications.

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Data that drives engagement

Each customer receives care guidance tailored to their specific skill level and usage patterns.

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Customer insights

Gain unprecedented visibility into common failure points and how care patterns affect product longevity and satisfaction.

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Smarter over time

BluStream PX continuously refines care recommendations based on aggregate data so you’re delivering the tips and content that’s most effective.

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Channel of choice

Deliver care instructions through customers' preferred communication channels—whether SMS, email, or web-based, or WhatsApp.

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