Make every customer your best customer

With hyper-personalized product experience, your customers are always connected.
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Trusted By:
  • York Athletics
  • Taylor
  • Bakit Box
  • Drink Wholesome
  • Cigars International
  • Trokie
  • Dr Fossums
  • Bertrands Music
  • montana-dog-food-logo-min-2
  • Blue Shark
  • Ted Brown

The value of connected customers

Acquiring new customers is hard, but keeping them after that initial purchase? Even harder. For CPG and Subscription brands, maintaining a connection throughout ownership experience can be the difference between a lost customer and establishing lifelong loyalty.

The BluStream Product Experience platform lets you connect and engage with your customers throughout their ownership journey – right when they need you the most. You’ll gain connected customers who stay longer, spend more, and share valuable insights, setting you both up for success.

Successful products need successful customers

By linking product usage data with customer-specific knowledge, you can be there with the right message at the right time – it’s a like a personal digital assistant for every customer.

Unboxing-and-Pre-delivery

Unboxing and pre-delivery

Keep that post-purchase glow going with helpful pre-arrival tips and all the details they need to make unboxing quick, easy, and fun!

Usage-and-Education

Usage and education

From first-time buyer to advanced users, BluStream PX guides each customer with helpful information, tips and resources tailored to their skill level.

Recommendations

Recommendations

Prompting timing for re-orders? Suggesting complementary products based on usage? BluStream PX makes recommendations based on your customer’s preferences.

Care-and-Support

Care and support

Help your customers keep their purchase in tip-top shape and prevent costly support calls by reaching out with helpful advice before problems happen.

Connected customers deliver real business value across your organization

Through personalized, relevant dialogues, BluStream PX gathers insights and acts on zero-party data in real-time. So your customers get the support and guidance they need to build loyalty and trust and you gather valuable information to grow.

Valuable business insights:

  • Know who's using your products and who's at risk of churning
  • Gain valuable product ownership insights
  • Collect information that feeds forward roadmaps
  • Find problems before they become a problem

Our eBook explores the key points where customers typically churn and how product experience connection can prevent drop-off and drive long-term loyalty.

Get your free guide!
Connected Customers :

2x
LTV

Buy again

-30%
Support Costs

Cost less

+30%
Retention

Stay longer

+30%
Revenue

From cross-sell

With BluStream PX, you’re always connected

Engage your customers with relevant, timely and helpful dialogues that build loyalty and trust – and keep them coming back.

Full lifecycle engagement

Deliver hyper-personalized product experience journeys that connect you with your customers

BluStream PX delivers relevant, timely, and helpful information and dialogues that engage your customers and build loyalty.

BluStream PX is a lifeycle product experience platform that connects and engages with your customers throughout their ownership experience. Behind each interaction is a fully personalized journey that welcomes customers, learns about them, and constantly adapts based on their needs.

Dynamic segmentation

Send the right message at the right time based on customer responses

BluStream PX determines the right response and journey for engaging your customer – meeting them where they are at with personalized recommendations and next steps.

Valuable insights

Conversationally collect valuable zero-party data

BluStream PX enables you to engage with your customers to learn about their product usage, issues, and enjoyment, so you’re getting customer feedback in real-time.

Data transformers take in unstructured data and convert it to something that is actionable, even dynamically expanding the database to allow for new information that is learned through customer interactions.

Continuous testing and optimization

Optimize revenue without sacrificing loyalty

Easily test uptake on offers or determine which messages are most useful and engaging to your customers.

Built-in A/B/X testing to ensure engagement or build your own test points to optimize revenue and CSAT.

A Digital Companion that ships with your product

Check-in, encourage, and support your customers

BluStream PX helps you make every customer your best customer by guiding and supporting them throughout their ownership experience. By sharing helpful content, educational support, motivating messages, and even ways to connect to other happy customers you’ll build loyalty and trust (and leverage all that great content you already wrote!)

Targeted and timely

Increase engagement by knowing just what to send to who and when

With Dynamic Scheduling, we optimize both delivery channel, message preferences, and timing to ensure we’re sending the right messages at the right time with the right information.

Hyper-personalized

Omnichannel, product-informed, and customer first

BluStream PX utilizes customer insights, behavioral data, product data, and preferences to deliver truly unique customer dialogues. You can deliver the right message to the right person, how and when they are most likely to engage.

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“At Drink Wholesome, building strong, lasting relationships with our customers is just as important as delivering clean, simple ingredients. Partnering with BluStream has allowed us to transform our customer engagement strategy, driving higher retention, increased subscription growth, and more meaningful interactions with our audience.”

- Jack Schrupp (Owner, Drink Wholesome)

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Want to learn more about BluStream PX? We're here to help.

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