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Product usage data is the key to unlocking revenue & retention for brands selling physical products – from customer satisfaction to cross-sell and...
The secret sauce to creating engaging, long-term relationships with customers lies in the three ‘Rs’ -- retention, revenue, and referrals.
Customer engagement has followed a fairly predictable trend, focusing on pre-sale engagement. But what if customer engagement didn’t stop after the...
Once a customer reaches the end of the sales journey, nurturing the after-sale customer experience is the key to maintaining long-term customer...
In a recent study, 34 percent of leading businesses said their customer journey was a top priority for 2020. Whether you’re building audiences,...
With today’s available real-world-data from sensors, time, the weather, and user-feedback on mobile apps, companies can offer full customer lifecycle...
As brands work toward implementing better remarketing tactics and customer engagement, they should make it a priority to understand who their...
Customer-centricity is an approach that emphasizes customer satisfaction at all stages of the customer experience. If you want to avoid the pitfalls...
Brands and companies need ongoing after-sale customer engagement strategies to regain a direct connection with their customers or they may lose them...
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