Product Usage Data

Your Real Relationship With Your Customer Begins After Sale

Once a customer reaches the end of the sales journey, nurturing the after-sale customer experience is the key to maintaining long-term customer...

Product Usage Data

Superior Customer Satisfaction Leads to Lasting Customer Relationships

In a recent study, 34 percent of leading businesses said their customer journey was a top priority for 2020. Whether you’re building audiences,...

Customer Retention

Focus on the Existing Customer and Have a Customer for Life

With today’s available real-world-data from sensors, time, the weather, and user-feedback on mobile apps, companies can offer full customer lifecycle...

Customer Retention

Stop Wasting Money on Re-Marketing to Your Customers

As brands work toward implementing better remarketing tactics and customer engagement, they should make it a priority to understand who their...

Product Usage Data

What Does Customer-Centric Mean?

Customer-centricity is an approach that emphasizes customer satisfaction at all stages of the customer experience. If you want to avoid the pitfalls...

Customer Success

Why Physical Goods Companies Need To Regain A Direct Relationship With Their Customers

Brands and companies need ongoing after-sale customer engagement strategies to regain a direct connection with their customers or they may lose them...